Currently we are only shipping within the US and Canada and offer free standard domestic shipping on all orders over $50+ (excluding taxes and after all promotional discounts applied). All our products are shipped through USPS and will come with a tracking number. Orders are only shipped Monday-Friday, excluding holidays.
DOMESTIC: Please allow 1-2 business days to process the order and an additional 2-5 business days for the package to be delivered. Shipping services: USPS First Class Package, USPS Priority Mail, and USPS Priority Mail Express.
CANADA: Shipping to Canada can take between 6-21 days. We are not responsible for any duty/custom taxes. Shipping services include: USPS First Class Package International (7-21 business days) and USPS Priority Mail International (6-10 business days).
JESSA will not be responsible for any lost, stolen or delayed packages that may happen during shipment. If there are any issues, please contact your local post office.
Each order is packed with love and care but sometimes items may get damaged while in transit. In the event your jewelry is defective or has arrived damaged, we will replace the item as long as we are contacted within 3 days of receiving the delivery and with proof of damage. If the item is out of stock, we will only be able to provide a refund for the item minus shipping costs.
We are not responsible for any lost or stolen packages after they are shipped out as it will be out of our control. Please make sure the address provided is correct as we are not responsible for packages being delivered to the wrong address.